Every Juniper Bloom order goes to a US address, and the standard rate is free whatever you spend. Below is how long each step takes and what happens along the way.
1. Order Processing
Processing takes 1 to 3 business days from payment: in that time we check, pack and hand your order to the carrier. By business days we mean Monday through Friday, with US federal holidays left out. An order placed on a weekend or holiday starts its count on the next business day.
2. Transit Times
After your parcel leaves us, standard delivery takes an estimated 5 to 10 business days. That count starts from the ship date, not the day you ordered. These are estimates and not guaranteed dates, and weather or carrier backlogs can add time.
3. Shipping Charges
Standard shipping within the US is free, with no minimum order. The shipping line at checkout reads FREE before you pay, and no handling fee is added afterwards.
4. Who Delivers
Your order goes out with USPS, UPS, FedEx or DHL. We choose by parcel size and destination, and your shipping email names the carrier.
5. Tracking Your Order
As soon as the parcel ships, we email you a tracking number and link. Carrier systems can take up to a day to show the first scan. You can also look an order up on our tracking page.
6. Shipping Destinations
Orders go to addresses within the United States only; international delivery is not offered. Orders are placed and charged in US dollars.
7. Address Changes and Errors
Please check that your shipping address is complete and correct before you pay, including any apartment or suite number; getting it right is your responsibility. If you spot a mistake, email support@juniperbloomwares.com with the order number and the right address. We can update it until the order ships, but not once the carrier has it. Should the carrier return a parcel to us over an address problem, we get in touch to arrange a second delivery.
8. Lost, Late or Damaged Packages
If tracking stops moving, or your parcel has not arrived a week after the estimated delivery date, email us the order number. We open a trace with the carrier. If the parcel is confirmed lost, or turns up damaged, you get a replacement or a full refund, whichever you choose.
9. Questions
Juniper Bloom is operated by JennyCart LLC
8 The Green, Suite A, Dover, DE 19901, United States
Delaware limited liability company, file number 10736433
Email: support@juniperbloomwares.com
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST